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Adobe charged me 9 times instead of 1

New Here ,
Dec 19, 2022 Dec 19, 2022

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Has anyone been in the similar situation, when, instead of 1 annual payment, Adobe charged me 9 times. The transaction came through just once, however, the other 8 are still pending, and this is concerning me.

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Manage account , Troubleshooting

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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sheesh, i've seen double charges, but i think you get the award. 

 

anyway, if you do not have a teams/enterprise subscription, you need to contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise and teams>

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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oops, your post was moved confirming you do have a teams or enterprise subscription.

 

you may need to contact your plan administrator, especially if adobe support is unable to help you.

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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Contact support via the admin console: https://adminconsole.adobe.com/support

ABAMBO | Hard- and Software Engineer | Photographer

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