Adobe Cloud double subscription

[EPFL - M.Cunha]

I'm trying to find the Adobe Cloud contact (support for final customers) to resolve my double subscription: one paid by myself and a second paid by the EPFL. I've tried Adobe's Software Asset Manager Service, and they don't know who I should contact. Can anyone help me? Thank you for your help.

[Anshul_Nautiyal · Accepted solution]

Hi there,

Thank you for reaching out.

Based on our records, the Adobe ID you used for this inquiry has both an active Individual Creative Cloud (CC) subscription and an Enterprise subscription.  For more info on your Enterprise subscription you can reach out to your system administrator. The subscription you are personally billed for is the Individual Creative Cloud plan. To cancel this subscription, please follow these steps:

1. Sign in at Adobe Account.
2. Select Manage plan for the subscription you wish to cancel.
3. Click Manage plan or View plan.
4. Choose Cancel your plan.
5. Review your plan details and select Continue to proceed.
6. Select a reason for cancellation and click Continue.
7. Review the final details and select Confirm cancellation.

For further information, please refer to Adobe’s guide on How to Cancel Your Adobe Subscription.

If there’s anything more we can assist with, please don’t hesitate to reach out.

Regards,
^AN