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Adobe Creative Cloud - audit log - users removed from Organization

New Here ,
Oct 01, 2021 Oct 01, 2021

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On Sept 22nd at 5:37 zulu time, all my users were removed from our Adobe organization.  The users were then unprovisioned, provisioned and added back to the organization.  The "actorEmail" was system.

 

All this information was logged into the "Audit Log" in the Admin console.

 

The user experience was that all users had to login again thru their Adobe Creative Cloud Desktop app.

 

I was looking to see if there was anything abnormal reported by Adobe during this time period but did not find anything reported.  Wondering why this occurred?  Of course it happened when I was on the road and not available to assist my users.

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correct answers 1 Correct answer

Community Expert , Oct 01, 2021 Oct 01, 2021

[Moderator moved from Creative Cloud Services to Enterprise & Teams.]

Adobe System Status appears to be fine now.

https://status.adobe.com/

 

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Community Expert ,
Oct 01, 2021 Oct 01, 2021

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This is a 'regular' forum... Is this a Team or Enterprise question?

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Oct 01, 2021 Oct 01, 2021

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[Moderator moved from Creative Cloud Services to Enterprise & Teams.]

Adobe System Status appears to be fine now.

https://status.adobe.com/

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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