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Adobe Creative Cloud Causing Cause My Laptop Crash and Need to Force Shutdown

New Here ,
Feb 23, 2021 Feb 23, 2021

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Hi, recently i've install the adobe creative cloud, for the first week i use it without problem then i try to open my Microsoft Team (while the Adobe Illustrator in open) and suddently my laptop is crash, i cant close any apps or click anything. i need to force shutdown and i'm scared it will affect my cpu later.

 

Btw, i'm using my new laptop, 

- AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz

- RAM 8gb

- 64bit

 

WhatsApp Image 2021-02-24 at 2.49.06 PM.jpegWhatsApp Image 2021-02-24 at 2.49.12 PM.jpeg

- Windows 10 19042.804

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correct answers 1 Correct answer

Adobe Employee , Feb 24, 2021 Feb 24, 2021

Hello,

Kindly check if any Microsoft updates are available and pending. If yes, install and restart the machine and check if the issue persists. You can try to access the apps in safe mode to check the status. 

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hello,

Kindly check if any Microsoft updates are available and pending. If yes, install and restart the machine and check if the issue persists. You can try to access the apps in safe mode to check the status. 

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