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Adobe Creative Cloud, Cleaner Tool still leaving programs behind when trying to Uninstall

New Here ,
Jul 16, 2019 Jul 16, 2019

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I've tried to use the Cleaner Tool tool uninstall all programs of adobe on a machine. I've also created a clean.xml file and specifically noted down to remove these programs. We created a uninstall package using the cloud packager. In the logs, it says it ignored these products for some reason.

We noticed it does not remove programs completely in startup menu programs, C:\Program Files (x86)\Adobe, and it left Adobe Dreamweaver CC 2018 and Adobe Muse CC 2018. Any help resolving this is appreciated.

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correct answers 1 Correct answer

Adobe Employee , Jul 17, 2019 Jul 17, 2019

Hi,

You can try running the msiexec command on the original package with the /uninstall switch, e.g.

start /wait msiexec /uninstall PACKAGENAME.msi /qn

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Adobe Employee ,
Jul 17, 2019 Jul 17, 2019

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Hi,

You can try running the msiexec command on the original package with the /uninstall switch, e.g.

start /wait msiexec /uninstall PACKAGENAME.msi /qn

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