Adobe Creative Cloud desktop app; proxy password

[PurchaseIT]

Hi,

We have some trouble with setting up Adobe Creative Cloud. Our department has an VIP portal on Adobe in which we can provide 'seats' to our users.

Recently we have added an InDesign CC to an user. The user has already have the Adobe Creative Cloud desktop app downloaded and installed !, but is asked to fill in the Proxy Password (Windows).

We have tried to use our credentials and the users' but it didn't help. Also we tried to remove opm.db file from the computer and re-open the desktop app. Didn't work either.

Adobe Chat Support doesn't help either.

Can anyone please help us to solve this, so that we can install the requested product for the user?

Your help will be highly appreciated.

[Jeffrey_A_Wright]

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

[Ashubijalwan1 · Accepted solution]

Hi Jos,

Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.

Address	Ports
ccmdls.adobe.com		443
ims-na1.adobelogin.com	80	443
ims-prod06.adobelogin.com		443
na1r.services.adobe.com	80	443
prod-rel-ffc-ccm.oobesaas.adobe.com		443
prod-rel-ffc.oobesaas.adobe.com		443
lm.licenses.adobe.com	80	443
ccmdl.adobe.com	80
swupmf.adobe.com	80
swupdl.adobe.com	80
prod.acp.adobeoobe.com		443
interaction.adobe.com		443

Thanks,

Ashish

[PurchaseIT]

Hi Ashbubijalwan1,

Ok, we will do that. Do we have to take other steps like restart the program/laptop? And is it necessary to delete the opm.db file?

Thank you!

[Ashubijalwan1]

Not really. at this time, it looks an issue accessing managed network.  Let me know if the issue persist.

Thanks,

Ashish

[PurchaseIT]

Thank you all! We processed this and it works now!