Adobe Creative Cloud Packager for macintosh fails

[datpete]

Adobe Creative Cloud Packager for macintosh fails.

The error log says "[ERROR] AdobePackageBuilder -  AdobePackageBuilder : SendPacket returned error : -1".

I tried 4-5 times.

Everything is downloaded (took about 14 Gb).

I now have only 12Gb free space on my disk. Can that be the reason (will the packager need to make a copy of the downloaded stuff?).

When I am done, how do I reclaim the space eaten by the packager?

Seems like it is caching it at ~/Library/Application Support/Adobe/CCP, but will I manually have to delete that cache?

I cannot find a menu entrance for doing so.

Would be nice if the packager could use a mounted network disk as destination, but it seems not to discover these.

/Peter Andersen

[Romsinha-9KMEUt · Accepted solution]

Hi datpete,

From CCP preference you have the option to purge which removes cache. Refer the article: Creative Cloud Help | Creating or editing packages.

Regards,

Romit Sinha

[datpete]

Thanks, found the Preferences with the Purge action. Not in the Application Menu as other Mac programs but under the little triangle next to "Welcome <your name>".

However I still do not know why the build failed, but I have given up creating a common installer. Most people will need different parts of the package anyway, and can download them themselves.

[as220support]

Wanted to join in and say this has been happening to me too. I wiped every adobe file I could find, and used the cleaner too. Started over from scratch in a brand new user account.

It's been about 7 days and I cannot get CCP to actually build a package. I've gotten a variety of messages but everything single time something fails. The new thing is that it says it fails on individual applications. So I disable them, and the error jumps to a new app. I can see that the .dmg's are fine and intact in ~/Library/Application Support/Adobe/CCP/

Given the amount of time this has cost me I really wish I had purchased CS6 Master Collection for every workstation. From my perspective, Creative Cloud has been nothing more then a giant waste of time and effort. It's genuinely bad product from an IT management perspective. Why push off the job of building and installer onto the customer? I should just be able to download the full Master Collection dmg, and then turn on and off the apps I want. Instead I am stuck with a workstation down, and everyone using CC trials to work.