We are a public high school and we've purchased a 100-device shared-device license for Adobe Creative Cloud. We've ensured that the application is deployed correctly as the instructor and I are able to log in to the machines as ourselves or as students, launch the software, and then log in to use the software using our accounts.
Our students can launch the software but are prompted to sign in and then they get error messages or are told they aren't users. We've changed the permissions in the Admin Console to work with logins for our domain and that didn't work. I went so far as to upload EVERY student as a user through .csv files and STILL, we get errors that students aren't users. Adobe Technical Support is NEARLY useless - my last call resulted in my explaining to my support agent how to navigate the user upload template that came from Adobe!
Are there any ideas out there regarding how/why this wouldn't work for our students?! It is BEYOND frustrating to spend thousands of dollars for a program and then spend HOURS and HOURS on our end just trying to make it work/gain access to it.
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