Adobe Customization Wizard for Mac Error 27

[AceHI751]

Every time I try to run the Customization Wizard on Mac, I receive the following log file in ~/Library/Logs/Adobe/CustWiz.log:

Adobe Customization Wizard For Mac Processing Begins

2015:06:04 05:40:16 Input Path /Volumes/Acrobat 2015/Acrobat 2015/Acrobat 2015 Installer.pkg Selected successfully

2015:06:04 05:40:24 Output /Users/<user>/Desktop/Adobe Testing.pkg Path Selected successfully

2015:06:04 05:40:24 Valid serial number has been entered.

2015:06:04 05:40:24 Valid feature lockdown plist selected

2015:06:04 05:40:24 Launching /Volumes/Adobe Customization Wizard/Acrobat Customization Wizard DC.app/Contents/Resources/adobe_prtk with arguments (

    "--tool=VolumeSerialize",

    "--generate",

    "--serial=<ourSNhere>",

    "--leid=V7{}AcrobatESR-12-Mac-GM",

    "--provfilepath=/tmp/AcroPro-2143/",

    "--regsuppress=ss",

    "--eulasuppress"

)

2015:06:04 05:40:25 error code is 27

Adobe Customization Wizard Processing Finished.

I have searched and cannot find what error code 27 indicates.  Does anyone have any suggestions?

This is being done on a Macbook Pro 15" Retina (Mid 2014), 2.8 GHz i7 with 16GB RAM.  I'm running 10.10.3 on the machine.

Thanks for any help!!

[Steve Cordero]

It's not the Adobe Customization Wizard but adobe_prtk that is throwing the error.

If you look here:  https://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html

The error means:

27	Unable to edit the prov.xml file

Check that you have access to the sudo command in the Mac OS X Terminal app by typing the word sudo at the terminal prompt and hit the Enter/Return key.

If you get this return information below then your sudo command is fine.

usage: sudo -h | -K | -k | -L | -V

usage: sudo -v [-AknS] [-g groupname|#gid] [-p prompt] [-u user name|#uid]

usage: sudo -l [-AknS] [-g groupname|#gid] [-p prompt] [-U user name] [-u

            user name|#uid] [-g groupname|#gid] [command]

usage: sudo [-AbEHknPS] [-C fd] [-g groupname|#gid] [-p prompt] [-u user

            name|#uid] [-g groupname|#gid] [VAR=value] [-i|-s] [<command>]

usage: sudo -e [-AknS] [-C fd] [-g groupname|#gid] [-p prompt] [-u user

            name|#uid] file ...

If you get the error below as a return then you have a problem with your UNIX commands:

-bash: sudo: command not found

[AceHI751 · Accepted solution]

I actually figured out the issue.  I was running the customization wizard from the DMG somehow instead of from the /Applications directory.  Still not sure how I managed that one - perhaps not enough coffee.  I noticed it in the log after a few more tries and my post:

Launching /Volumes/Adobe Customization Wizard/Acrobat Customization Wizard DC.app/...

Hopefully my post can keep someone else from pulling out their hair!