Adobe Deployment failing at last hurdle: Privilege lowering failed??

Report · Nov 24, 2020

Hi there. I have created a new package from the web interface console for the latest versions of PS, ID and ILUS.

I plan to deploy these to our 100+ workstations via PDQ Deploy.

I have a package for 2018 versions of adobe software thats worked fine for the last year or so. I copied the same steps to create the version for the 2021 versions so I know the deployment is working fine.

When testing, The deployment gets 1.5h in, basically installs all the software and then suddenly fails.

Looking at the Log, This is the reason for failing:

11/23/20 16:55:00:853 | [INFO] | 13832 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 224 | Exiting hdpimUnInstallProduct with status '0'
11/23/20 16:55:00:908 | [INFO] | 13832 | HDSetup | HDPIM | HDPIMDBHelper |  | HDPIM | 2124 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Adobe
11/23/20 16:55:00:908 | [INFO] | 13832 | HDSetup | HDPIM | ProductInfo |  | HDPIM | 2124 | Install Directory received from the DB is C:\Program Files (x86)\Adobe
11/23/20 16:55:02:100 | [INFO] | 13832 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 2124 | Acquired product specific lock for SAPCode: KANC
11/23/20 16:55:03:091 | [INFO] | 13832 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 2124 | Final Install Directory for the workflow is C:\Program Files (x86)\Adobe
11/23/20 16:55:03:169 | [INFO] | 13832 | HDSetup | OOBEUtils | ProcessUtils |  | OOBEUtils | 2124 | Launching Process as DeElevated:C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe 

11/23/20 16:55:03:169 | [ERROR] | 13832 | HDSetup | OOBEUtils | ProcessUtils |  | OOBEUtils | 2124 | Privilege lowering failed! Error: 5 

11/23/20 16:55:03:169 | [ERROR] | 13832 | HDSetup | HDPIM | HDPIMUWPHelper |  | HDPIM | 2124 | Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for check install status of UWP with xml <AddUWPAppx>
	<Name>AdobeNotificationClient</Name>
	<Path>[StagingFolder]\Appx\AdobeNotificationClient.appx</Path>
	<Version>2.0.1.8</Version>
	<ProcessorArchitecture>x86</ProcessorArchitecture>
	<Publisher>CN=Adobe Inc., OU=AAM 256, O=Adobe Inc., L=San Jose, S=ca, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US</Publisher>
	<LaunchURI>accnc:</LaunchURI>
	<UWPDependencies>
		<UWPDependency>
			<Name>Microsoft.VCLibs.140.00</Name>
			<Path>[StagingFolder]\Appx\Dependencies\x86\Microsoft.VCLibs.x86.14.00.appx</Path>
			<Version>14.0.27323.0</Version>
			<ProcessorArchitecture>x86</ProcessorArchitecture>
			<Publisher>CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US</Publisher>
		</UWPDependency>
	</UWPDependencies>
	<UWPDeploymentOptions>
		<ForceApplicationShutdown>false</ForceApplicationShutdown>
	</UWPDeploymentOptions>
</AddUWPAppx> with error code 6
11/23/20 16:55:03:170 | [INFO] | 13832 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 2124 | The uwp app is installed by 1 user(s) however not by the current user, hence cannot proceed with uninstall
11/23/20 16:55:03:356 | [INFO] | 13832 | HDSetup | HDSetup | AppContext |  | HDSetup | 16216 | Exit Code: 0
-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 2 error(s), 0 warnings(s) 

ERROR: Privilege lowering failed! Error: 5 

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for check install status of UWP with xml <AddUWPAppx>
	<Name>AdobeNotificationClient</Name>
	<Path>[StagingFolder]\Appx\AdobeNotificationClient.appx</Path>
	<Version>2.0.1.8</Version>
	<ProcessorArchitecture>x86</ProcessorArchitecture>
	<Publisher>CN=Adobe Inc., OU=AAM 256, O=Adobe Inc., L=San Jose, S=ca, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US</Publisher>
	<LaunchURI>accnc:</LaunchURI>
	<UWPDependencies>
		<UWPDependency>
			<Name>Microsoft.VCLibs.140.00</Name>
			<Path>[StagingFolder]\Appx\Dependencies\x86\Microsoft.VCLibs.x86.14.00.appx</Path>
			<Version>14.0.27323.0</Version>
			<ProcessorArchitecture>x86</ProcessorArchitecture>
			<Publisher>CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US</Publisher>
		</UWPDependency>
	</UWPDependencies>
	<UWPDeploymentOptions>
		<ForceApplicationShutdown>false</ForceApplicationShutdown>
	</UWPDeploymentOptions>
</AddUWPAppx> with error code 6
-------------------------------------------------------------------------------------

11/23/20 16:55:03:356 | [INFO] | 13832 | HDSetup | HDSetup | AppContext |  | HDSetup | 224 | Exit Code: 0
-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 2 error(s), 0 warnings(s) 

ERROR: Privilege lowering failed! Error: 5 

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for check install status of UWP with xml <AddUWPAppx>
	<Name>AdobeNotificationClient</Name>
	<Path>[StagingFolder]\Appx\AdobeNotificationClient.appx</Path>
	<Version>2.0.1.8</Version>
	<ProcessorArchitecture>x86</ProcessorArchitecture>
	<Publisher>CN=Adobe Inc., OU=AAM 256, O=Adobe Inc., L=San Jose, S=ca, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US</Publisher>
	<LaunchURI>accnc:</LaunchURI>
	<UWPDependencies>
		<UWPDependency>
			<Name>Microsoft.VCLibs.140.00</Name>
			<Path>[StagingFolder]\Appx\Dependencies\x86\Microsoft.VCLibs.x86.14.00.appx</Path>
			<Version>14.0.27323.0</Version>
			<ProcessorArchitecture>x86</ProcessorArchitecture>
			<Publisher>CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US</Publisher>
		</UWPDependency>
	</UWPDependencies>
	<UWPDeploymentOptions>
		<ForceApplicationShutdown>false</ForceApplicationShutdown>
	</UWPDeploymentOptions>
</AddUWPAppx> with error code 6
-------------------------------------------------------------------------------------

11/23/20 16:55:03:356 | [INFO] | 13832 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 224 | Inside hdpimTerminateSession
11/23/20 16:55:03:377 | [INFO] | 13832 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 224 | Exiting hdpimTerminateSession, successfully closed session '0'
11/23/20 16:55:03:380 | [INFO] | 13832 | HDSetup | HDSetup | AppContext |  | HDSetup | 224 | *************************  END Adobe Setup  *************************
11/23/20 16:55:03:920 | [INFO] | 12744 | HDSetup | HDSetup | AppContext |  | HDSetup | 11280 | ************************* START Adobe Setup *************************
11/23/20 16:55:03:921 | [INFO] | 12744 | HDSetup | HDSetup | AppContext |  | HDSetup | 11280 | Adobe Setup Version: 5.3.2.471
11/23/20 16:55:03:921 | [INFO] | 12744 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 11280 | Parsing the command line provided. Number of command line arguments is 6
11/23/20 16:55:03:953 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | Inside hdpimCreateSession
11/23/20 16:55:03:953 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | Entering into 'createHDPIMSession'
11/23/20 16:55:03:954 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | new session '{55ECA9BF-3BEF-4883-8A53-EDB8819FB939}' created 
11/23/20 16:55:03:984 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | Exiting hdpimCreateSession, new session ID is '{55ECA9BF-3BEF-4883-8A53-EDB8819FB939}'
11/23/20 16:55:03:993 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | Inside hdpimUnInstallProduct with request <DriverInfo><ProductInfo><SapCode>KASU</SapCode><Platform>win32</Platform><CodexVersion>2.0</CodexVersion></ProductInfo><RequestInfo><deleteUserPreferences>true</deleteUserPreferences></RequestInfo></DriverInfo>
 
11/23/20 16:55:03:995 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | Exiting hdpimUnInstallProduct with status '0'
11/23/20 16:55:04:058 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMDBHelper |  | HDPIM | 11064 | Install Directory2 received from the DB(DBHelper) is C:\Program Files (x86)\Common Files\Adobe
11/23/20 16:55:04:058 | [INFO] | 12744 | HDSetup | HDPIM | ProductInfo |  | HDPIM | 11064 | Install Directory received from the DB is C:\Program Files (x86)\Common Files\Adobe
11/23/20 16:55:05:243 | [INFO] | 12744 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 11064 | Acquired product specific lock for SAPCode: KASU
11/23/20 16:55:06:168 | [INFO] | 12744 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 11064 | Final Install Directory for the workflow is C:\Program Files (x86)\Common Files\Adobe
11/23/20 16:55:06:168 | [INFO] | 12744 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 11064 | Sorting packages to uninstall
11/23/20 16:55:06:168 | [INFO] | 12744 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 11064 | Package (Name: ASUInstaller Version: 2.0.0.43) selected for Uninstall
11/23/20 16:55:06:168 | [INFO] | 12744 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15324 | Starting 'UN-INSTALL' task for Package (Name: ASUInstaller Version: 2.0.0.43) 
11/23/20 16:55:08:119 | [INFO] | 12744 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15324 | Completed 'UN-INSTALL' task for Package (Name: ASUInstaller Version: 2.0.0.43), Time taken '2' sec 
11/23/20 16:55:09:254 | [INFO] | 12744 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 11064 | Failed to remove directory C:\Program Files (x86)\Common Files\Adobe\PCF Error 145
11/23/20 16:55:09:350 | [INFO] | 12744 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 11064 | Released product specific lock for SAPCode: KASU
11/23/20 16:55:09:505 | [INFO] | 12744 | HDSetup | HDSetup | AppContext |  | HDSetup | 9696 | Exit Code: 0
-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 0 error(s), 0 warnings(s) 

-------------------------------------------------------------------------------------

11/23/20 16:55:09:505 | [INFO] | 12744 | HDSetup | HDSetup | AppContext |  | HDSetup | 11280 | Exit Code: 0
-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 0 error(s), 0 warnings(s) 

-------------------------------------------------------------------------------------

11/23/20 16:55:09:505 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | Inside hdpimTerminateSession
11/23/20 16:55:09:530 | [INFO] | 12744 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 11280 | Exiting hdpimTerminateSession, successfully closed session '0'
11/23/20 16:55:09:532 | [INFO] | 12744 | HDSetup | HDSetup | AppContext |  | HDSetup | 11280 | *************************  END Adobe Setup  *************************

Report · Nov 25, 2020

To make it clearer, the issue seems to be:

OBEUtils | 2124 | Launching Process as DeElevated:C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe 

11/23/20 16:55:03:169 | [ERROR] | 13832 | HDSetup | OOBEUtils | ProcessUtils |  | OOBEUtils | 2124 | Privilege lowering failed! Error: 5

ERROR: Privilege lowering failed! Error: 5 

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for check install status of UWP with xml

Report · Nov 26, 2020

Hello,

please can you provide more details on the kind of environment you are trying to install this package in? It should not take such a long time to install three applications, so I'd be interested to know the specification of the machines in terms of operating system and CPU, as well as the amount of available disk space.

Are you copying the package to the local machine to install it, or installing over the network? When kind of method are you using to deploy the packages? Please try copying the package to the desktop and double-click the setup.exe to install, so we can rule-out an issue caused by some other deployment method.

Has the Windows shell been replaced with something else, or are there security restrictions in place?

thanks

Dom

Report · Nov 26, 2020

Hi Thanks for your reply.

I have managed to resolve this issue and the package is now working through our Deployment tool. I think the problem was with settings for the deployment, not the package itself. Thanks!

Report · Jan 21, 2022

I'm having the same error. Do you recall what setting in your deployment caused the issue?

Adobe Community

Adobe Deployment failing at last hurdle: Privilege lowering failed??

1 Correct answer