Adobe Education not sending verification email

[Emily Garner]

I work for a school district and we have an account with Adobe.  One of our end users was added to our account, she started going thru setting up her accound and gets to the verification code and she never received an email.  She checks her spam, trash, promotions, etc. folders, she has checked her blocked list and has nothing blocked.  I even ran this by our Systems Administration team and they don't block anything from Adobe.  Her email address is correct, but the verification code email never gets to her.  How can we receive a verification code?

[Abambo]

Other users are getting the verification code?

[Emily Garner]

Yes, other users are getting the verification code email.

[kglad]

@Emily Garner 

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[SuJoshi]

@Emily Garner Kindly share the email ID of the user through Personal Message so that we could check the account status.

[SuJoshi · Accepted solution]

@Emily Garner Thank you. 

The details are shared with you. Please let me know if the issue persists.