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Adobe Enterprise Sign In "Access Denied"

New Here ,
Jan 19, 2020 Jan 19, 2020

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My school gives all of its students Adobe Photoshop CC and Illustrator, but when I try to sign into my account, an error pops up reading:

 

"Access Denied. You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID."

 

The sign in page recognizes my email, I think, but It always shows this message, with both softwares.

 

I just want to know if there's a problem with my account or some error that Adobe could fix, or if I just need to ask a person working at my school about my Adobe account, like if I don't have access to Photoshop (which wouldn't make much sense, because one of my friends have been using it).

 

Thanks 🙂

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correct answers 1 Correct answer

Adobe Employee , Jan 20, 2020 Jan 20, 2020

Hello,
If you are using the Federated ID to login to Adobe applications and getting access denied then there could be some issue with your ID created by your organization.
https://helpx.adobe.com/x-productkb/policy-pricing/tshoot-fed-id.html#Error_Access_Denied_logging_in

You may share the SAML logs using Firefox with me via private message and I can have a look.
https://helpx.adobe.com/enterprise/kb/perform-a-saml-trace.html

Thanks,
Nikhil Gupta

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Adobe Employee ,
Jan 20, 2020 Jan 20, 2020

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Hello,
If you are using the Federated ID to login to Adobe applications and getting access denied then there could be some issue with your ID created by your organization.
https://helpx.adobe.com/x-productkb/policy-pricing/tshoot-fed-id.html#Error_Access_Denied_logging_in

You may share the SAML logs using Firefox with me via private message and I can have a look.
https://helpx.adobe.com/enterprise/kb/perform-a-saml-trace.html

Thanks,
Nikhil Gupta

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New Here ,
May 14, 2020 May 14, 2020

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Hi there, 

 

I'm having the exact same problem. My uni provides Adobe creative cloud for its students, and whenever I try to access Adobe Spark I get the same 'access denied' message. Can you help me? 

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New Here ,
Jun 22, 2020 Jun 22, 2020

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Hello, I am also experiencing this problem. Could I possibly message you for assistance as well?

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Adobe Employee ,
Jun 22, 2020 Jun 22, 2020

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Hello,

You can try to capture the SAML trace and share with me. Also send me your Enteprise email address via private message.

If its urgent, you may contact the support (https://helpx.adobe.com/in/contact.html). You can also use the chat icon at the bottom right and ask the representative you need someone from Enteprise support as youa have issues with login with Enteprise ID.

 

Thanks,

Nikhil Gupta

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New Here ,
Dec 11, 2021 Dec 11, 2021

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I am having the same issue. What do i do?

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