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Adobe keep cancelling our licences even though we pay annually and have paid up to July 2021

New Here ,
Jan 02, 2021 Jan 02, 2021

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Every couple of months we receive an automated email saying they have completed the return of our Adobe apps and services. We have not asked for this to happen. Our account manager doesn't seem to know why its happening and reinstates them but it keeps happenen every couple of months. Anyone else having this issue and any solutions to prevent it? 

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correct answers 1 Correct answer

Adobe Employee , Jan 05, 2021 Jan 05, 2021

It seems like the reseller/ Account Manager placed the order for the wrong type of license and later canceled/returned it and placed the order for the correct license. The dates when the order was placed on October 21, 2020, and August 5, 2020. This might be the reason you are getting a notification about license cancellation. Please don't worry, your contract is still active.

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Adobe Employee ,
Jan 05, 2021 Jan 05, 2021

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It seems like the reseller/ Account Manager placed the order for the wrong type of license and later canceled/returned it and placed the order for the correct license. The dates when the order was placed on October 21, 2020, and August 5, 2020. This might be the reason you are getting a notification about license cancellation. Please don't worry, your contract is still active.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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