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Adobe Media Encoder Not Installed

New Here ,
Feb 25, 2020 Feb 25, 2020

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I recently updated Premiere Pro and Media Encoder to the 2020 version. However, when I try to export a video from Premiere to Encoder I get an error message that says, "Adobe Media Encoder is not installed. Please download and install it to use this feature."

Since receiving the error, I uninstalled and reinstalled both programs several times and am still encountering the issue.Screen Shot 2020-02-25 at 5.05.40 PM.png

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correct answers 1 Correct answer

Adobe Employee , Feb 26, 2020 Feb 26, 2020

Thanks, Bryansfc, this makes a massive difference as the Get Started forum is aimed towards people who are utilizing an individual membership.  I will move your public forum discussion to the Enterprise & Team forum to see if that community has any specific suggestions.

 

The process listed in https://helpx.adobe.com/enterprise/using/support-and-expert-services.html can be utilized to schedule an expert support session if you need direct assistance to resolve the error.  To complete the process,

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Bryansfc, sorry you are encountering problems using Adobe Media Encoder.  What type of Creative Cloud membership are you using?

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New Here ,
Feb 26, 2020 Feb 26, 2020

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Hey Jeff! I'm on a team/company account. It's my own email and password when logging into Creative Cloud. The issue is occuring on my Macbook when running the 2020 versions. However, on my iMac I'm running Premiere 2020, without updating Encoder yet and have not experienced the issue.

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Thanks for the update, Bryansfc. Does this mean that your company is managing the computer that you are installing the software on to?  Did your company also purchase the Creative Cloud membership?  If so, did they purchase a Creative Cloud for Team or Enterprise membership?

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New Here ,
Feb 26, 2020 Feb 26, 2020

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My company uses a Enterprise membership. They don't manage the computer I'm installing onto.

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Thanks, Bryansfc, this makes a massive difference as the Get Started forum is aimed towards people who are utilizing an individual membership.  I will move your public forum discussion to the Enterprise & Team forum to see if that community has any specific suggestions.

 

The process listed in https://helpx.adobe.com/enterprise/using/support-and-expert-services.html can be utilized to schedule an expert support session if you need direct assistance to resolve the error.  To complete the process, you will need to be a designated admin in order to access the administrator console and make the support request.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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