Adobe Muse CC has stopped working - CLR20r3 problem event

Report · Jun 06, 2016

Hi everyone.

Just installed the adobe cc using the creative cloud packager for team.

I have tried chatting with the support team but just kept bouncing around while looking for someone to help me.

-Another issue with this chat support, everytime I go for a chat support, they keep telling me that I'm not subscribed for the Adobe Team, only individual, then we have to go through the process of confirming my order ID, my admin email, etc. THIS IS FRUSTRATING!! Don't you guys keep a record of all your subscribers?

Here's the issue: Installed Adobe CC complete app to 3 PCs. 2 of the PCs have this issue for Adobe Muse only. All the other apps are opening and working properly except for Muse. The other PC doesn't have any issue at all. When starting the app, it shows me: Adobe Muse CC has stopped working. Problem event name CLR20r3. Problem signature 01: muse.exe. As I checked the muse log, it shows only this:

Logging in build 2015.1.2.44 started at: Tue Jun 07 10:48:05 2016

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[00:00:07.534] 10:48:13.410 | Error - IMS : No AdobeID signed in

I've also tried recreating the license file and replacing the current one, but to no avail.

Please help, I need to install this on 10 machines and Muse is one of the most important app for this package.

Thanks

Report · Jun 07, 2016

Please send us your Adobe ID and phone number over a private message. Click my picture and use the Message button. We will do our best to help.

Report · Jun 07, 2016

Hello amirm,

Please get in touch with our support (call / chat) in order to check on the issue.

If you are facing issues with getting in touch with the support see and follow this link - Contact Support FAQ: Unable to reach support through the "Contact US" link

Thanks,

Ankush

Report · Jun 26, 2016

Hello,

This issue is almost a month now and I haven't found any solutions yet.

I've been chatting with the support during that time, and I even gave them access to the remote pc showing the issue but they still haven't figured out what's wrong.

Right before the chat end, they said that they will contact me if they find any solution with the issue.

Until now, nothing.

Does anyone else experiencing the same issue?

Thanks,

Report · Jun 27, 2016

Moving this thread to Deployment for Creative Cloud Team, Enterprise, & CS so that experts out there can check on this issue.

Regards,

Ankush