Adobe Pro 2017 activation

[itm54072838]

We just bought 45 licenses of Adobe Acrobat Pro 2017 - CLP. I have installed the version on my computer with the key sent by Adobe but I'm jammed on the "Adobe ID" account. What we should use ? Do we have to manage 45 new Adobe ID ?

[Steve Cordero]

If you have Acrobat Pro DC 2017 and are using a key, then you don't have the Document Cloud web services provisioned. If you are using the Adobe Customization Wizard to implement the key, set the Grant Offline Exception checkbox and disabled the Web Services UI, then there would be no need to use an Adobe IDs for your users.

[itm54072838]

None of these solutions. It's Adobe Acrobat 2017 CLP licenses and to install the application, we have to launch "Setup.exe". After a few seconds, the installation starts and asks for the serial number. After typing the serial number, everything goes well.

The problem occurs at the first execution. The application starts and ask for an Adobe ID account for the activation … we are stuck there

[Steve Cordero]

You can set up the Exe Setup.ini file to run the MST commands and present a limited UI during normal MSI installation.  You can also use a script to launch the Setup.exe file to do the same and present a limited UI during installation.  Have a look in the ETK: 

Bootstrapper Deployment — Enterprise Administration Guide

[itm54072838]

As written in my answer, the problem is not the installation; everything is installed correctly.

The problem is at the opening the application; it asks for an Adobe ID account to activate the product.

[Steve Cordero]

Are you using the Adobe Customization Wizard?  If yes, then it's likely a licensing issue and you need to open a Support case.  If no, then you need to use the Adobe Customization Wizard to disable the activation by selecting the "Grant Offline Exception" check box.

[EnterpriseHelp · Accepted solution]

As Steve points out above, it's a configuration issue. While the product is successfully installed as you say, it thinks you need an Adobe ID. To make it "stop thinking that", you have to configure the installer prior to deployment. So:

1. Download the Wizard.
2. Configure the installer by granting an offline exception and disabling services.
3. There are other things you can configure as well, so go through the Wizard UI and see what's available.
4. Install on one machine and test your install.

Overview link: Pre-Deployment Planning — Enterprise Administration Guide

Or go to the ETK main page and navigate to the Wizard.

[itm54072838]

There are several options in the page (Adobe Customization Wizard ). Which one I should use for Acrobat 2017 Pro … DC Windows (both tracks), 11.0 Windows or 10.0 Windows ?

[Steve Cordero]

You want to use the one that says:

• DC Windows (both tracks)

[itm54072838]

After the generation and a new install, no Adobe ID is requested by the application. We seem to be on track !! Thank you.