adobe pro renweal

[MPC31243215fmej]

Dear Adobe team,

We have already updated the card, but unfortunately, an error occurred. Kindly grant us access to the portal so that we can proceed with the payment.

Despite attempting to access the plan page, we couldn’t find any available plans, nor did we locate an option to update the card.

We urgently request your assistance in resolving this issue. Thank you for your prompt attention.

[rpandita]

Hi @MPC31243215fmej 

• What kind of plan do you have?
• What is your registered Adobe ID?

Regards

Rohit Pandita

[MPC31243215fmej]

Normal plan

My ID is ************(Removed by Moderator; do not share your personal information as these are public forums)  

[rpandita]

@MPC31243215fmej From what I can see on our end, it seems like the contact is no longer active.

[MPC31243215fmej]

Hi

It was active and we already updated our credit card in the system and system should detect the amount from the new added card.

However, we received email in the same day of expiry saying that because the system cannot renew the subscription the admin portal is no longer active.

The system did not allow us to renew it manually and it disable our admin portal. The system should give change at least few days to correct this issue but it did not happen.

We are old customer with adobe acrobat pro, please fix this issue ASAP, other wise we will look for alternative.

see attached email screen shot.

[rpandita · Accepted solution]

@MPC31243215fmej 

I understand your concern and will try my best to help you out.

As you can see in the second screenshot you posted, it says "Deleted-Org," meaning the contract has already expired and the console has been deleted.

However, saying that I have forwarded your query to the right department and they will reach out to you at the earliest.

Regards

Rohit 

[MPC31243215fmej]

Hi

any update