Adobe Professional Cloud packager created requests adobe ID

[administratore72586315]

Hello,

we are trying to install the Adobe Professional (via cloud packager) on a golden image (vmware view) and when starting the client it asks for a adobe ID. We entered the license and no issues where seen, only when starting the application it comes with the question for a ID.

We had a older package which we implemented the new key on with the cloud packager and this works fine. It's on a different golden image. Now when trying to install the latest licensed Adobe Pro 18 we get this problem.

I used the clean up script, I update the packager to the latest version but nothing helps. Anyone any idea?

[alisterblack · Accepted solution]

Hi,

It is possible to apply the serial number using the APTEE tool with the –stream parameter for imaging workflows.

For details please refer to https://helpx.adobe.com/enterprise/package/help/provisioning-toolkit-enterprise.html

See also https://helpx.adobe.com/enterprise/kb/edu-deployment.html