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Adobe programs are very slow

Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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We are a large organization with our own server. Adobe programs are very slow. But this is not the case if the work goes directly through the ISP's server.
What is the problem and how can it be solved?

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Business ID , How to , Users and groups

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correct answers 1 Correct answer

Community Beginner , Dec 15, 2022 Dec 15, 2022

Unfortunately not yet.
I am a designer who has been demanding for almost five years to fix this problem. Now I know exactly where to contact to pass this information to our IT-department, because I am sure that the problem is in our server and security policies.

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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No. At first slow work.

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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your adobe programs are installed on a central server and users run those programs locally?

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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No. All programs installed on local computers of each designers (one copy to work comuter and one to home).

Programs installed on work computer work slow. Home computer work normal fast.

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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that sounds more like an work computer environment issue than an adobe issue, but maybe adobe support can still help:

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Beginner ,
Dec 14, 2022 Dec 14, 2022

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Thank You very much!

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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you're welcome.  keep us updated.

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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SO, if I understand you well: when working at the office with office computers, Adobe programs are slow, when at home they are fast. What are the computer configurations? Are they exceeding the minimal requirement? Are your data on a NAS or locally?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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Thank you for your interest in the issue!
You got it right.
Each designer has his own working computer: Intel Xeon CPU E5-2697 v3 2.60GHz x 2.60 GHz, 64 GB RAM, Windows 10 Pro.
My home computer: MacMini 3,2 GHz IntelCore i7, 64 GB RAM.

The data is stored on our remote server as it belongs to the corporation.

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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@Adam_Arterium 

 

assuming data storage is insignificant (which is otherwise an obvious place to start troubleshooting), did you contact adobe support?

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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Unfortunately not yet.
I am a designer who has been demanding for almost five years to fix this problem. Now I know exactly where to contact to pass this information to our IT-department, because I am sure that the problem is in our server and security policies.

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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excellent, that sounds like the first place to check.

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