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Adobe "Data and privacy settings" are not available

New Here ,
Mar 18, 2024 Mar 18, 2024

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I have a problem with Adobe "Data and privacy settings" https://account.adobe.com/privacy The entries for "Desktop app usage" and "Content analysis" are not available for all users of our company. If I log in with a my private Adobe profile, then the settings are visible. How can I make my privacy settings available?

p.s. 

I have admin permissions for our company Adobe Portal
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Acrobat , Admin console , Enterprise

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Hi @igorv42452966

Thank you for reaching out regarding your concerns with the Adobe "Data and Privacy Settings."

I understand that you're encountering difficulties accessing certain settings, such as "Desktop App Usage" and "Content Analysis" for all users within your company. It's important to note that these settings are currently designed to be accessible only to individual users, not administrators. This approach is in place to prioritize user privacy and ensure that sensitive data is handled securely.

 

For desktop applications such as Creative Cloud, the ability to share usage information with Adobe is disabled by default for Creative Cloud for Enterprise and Creative Cloud for Education members. However, users can enable this feature by installing Creative Cloud applications via Creative Cloud desktop using an Adobe ID. Users retain full control over this preference and can adjust it anytime through their Account Management page.

 

Regarding Photoshop Elements and Adobe Premiere Elements, when managing application installs through Adobe Volume Licensing, including for Education, the option to send usage information to Adobe is disabled and cannot be enabled.

 

For mobile and web applications, all users have the ability to adjust their usage information collection settings. This ensures that regardless of license or entitlement type, users maintain control over how their data is shared with Adobe.

We appreciate your understanding of these privacy measures. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.


Hope this helps!

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New Here ,
Mar 19, 2024 Mar 19, 2024

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Hello, 

Unfortunately, your answer doesn't help me. The Adobe Acrobat application is deployed centrally with the package from the Adobe Admin Portal. When the user starts the Adobe Acrobat application for the first time, he is required to confirm that Adobe collects usage data. There is no option to reject it. This message also states that you can deactivate it at any time under https://account.adobe.com/privacy If the user accesses the page under their Adobe account, the settings are not available. How can the user access these settings?

Thank you for your support

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