Adobe Reader / Pro XI bug with PDF as embedded object in Microsoft Excel

[Heinz_Wu]

We are using Adobe Reader and Adobe Pro version 11.0.06, Windows 7 Enterprise 64-bit, with a mixture of MS Office 2010 and 2013.

We have been able to reproduce a bug using Reader/Pro together with Excel, where Reader/Pro freezes when we preform the following tasks.

1. Open an Excel file where a PDF file is attached as an object in the spreadsheet
2. Double click and open the PDF file attached, PDF is opened in Adobe Reader/Pro
3. From Adobe Reader/Pro, click on the document on the Page Thumbnails, scroll the document up and down for a few times
4. Close the Adobe Reader/Pro, it freezes and the adobe process is starting to consume the system memory

This problem is happening on multiple machines with Adobe Reader/Pro 11.0.06 installed, regardless of the Office version and is reproducible. We did not see such issue on Adobe X.

Is there anyone reported the same?

[Charlene_L_]

Hello Heinz,

I am able to reproduce this issue.

May I contact you directly about it?

Regards,

Charlene

[Heinz_Wu]

Hi Charlene,

Yes, you can contact me directly. I work in Hong Kong timezone.

Thanks,

Heinz

[Charlene_L_]

Hello Heinz,

Engineering is investigating this issue.

Regards,

Charlene

[decker1222]

Hello,

I know this problem was reported many months ago, but I am also experiencing this exact same issue, and have found no resolution to it yet. My user has a simple PDF embedded into an Excel 2010 document. Double click the PDF and it opens properly in Acrobat. If I close Acrobat, Excel freezes in the background (not responding). I have to force quit Excel to get back to Excel.

Also, if I double click on Acrobat again to re-open the application, it won't open. If I check Task Manager after Excel crashes, I can see that Acrobat.exe is still running in memory, and I have to force-quit it before I can re-open Acorbat.

Any progress on this issue?

[EnterpriseHelp]

This is an open bug that is scheduled for a future fix.

[Guest]

Would love to know the progress on this "future fix". We are approaching a year later and I have a user that is still experiencing this issue. After opening Excel embedded PDF files and moving pages between documents, attempting to close Acrobat causes what appears to be a memory leak that leaves the computer unresponsive. One time out of ten we were able to access Task Manager and kill the acrobat.exe process which allowed us to resume normal use of our computer. Any update would be appreciated.

[decker1222]

I have not tried the new Acrobat DC to see if this resolves the problem. If it does, it's a moot point anyway as both my users and I despise the new Acrobat DC and we will not be upgrading to it company-wide.

[dbcti44424764]

Currently still having the exact same issue as OP on Adobe Reader 11.0.13. Have to end the AcroRd32.exe process through task manager everytime. Any update on a fix?

[Charlene_L_]

This issue does not occur in Acrobat/Reader DC.

It may not be remedied in version XI.

Thanks,

Charlene