Adobe Reader resets preferences after deployment

[Caulkhed]

Greetings to the Forum.

Please can anyone direct me to resolving this problems.

My oirignal MSI of 9.5 was used to integrate the MSP updates into it resulting in a deployable 9.5.4 version.

However the MSI created showed all my previous preference settings which was what was required, but after deployment, the I guess updates reset it.

Is there a string command somewhere to stop these updates changing the previous settings.

Kind regards,

[EnterpriseHelp]

The Admin and Wizard guides tell you how to customize deployments: www.adobe.com/go/acrobatetk.

Without knowing what your updates order is, seeing your cmd line, and having a list of what preferences have changed, it's not possible to troubleshoot your problem.

Here is some info that may help:

• Read the docs above.
• Admins usually create an MST file with the Wizard that which contains customizations.
• The update order is 9.5 > 9.5.1 > 9.5.2 > 9.5.3 > 9.5.4.
• OOC security updates do not change settings.
• There is no master switch to disable preference updates and updating with an MSI in the workflow and no MSI means that your customizations may be lost.

hth,

Ben

[Caulkhed]

Ben.

Thank you for your reply.

I have encorporated all the MST files into the 9.5 MSI as per the instructions. I have a setup.ini and mst file. When i check to newly generated MSI it has all the preferences contained. When this is deployed it shows as 9.5.4 on completion but the default settings have returned.

my command line is setup.exe which deploys the product with the preferences intact.

If i do not include the MSP updates and customise the prefrences in the wizard the resultant MSI correctly sets the preferences.

I conclude the MSP is responsible.

Any help appreciated,

[EnterpriseHelp]

I'm 99% sure your cmd line methodology is incorrect. Please post your cmd lines. It should look something like (just an example from the admin guide):

msiexec.exe /i "[UNC PATH]\AcroPro.msi" PATCH="[UNCPATH]\AcroProStdUpd910_T1T2_incr.msp; [UNCPATH]\AcrobatUpd912_all_incr.msp; [UNCPATH]\AcrobatUpd913_all_incr.msp TRANSFORMS="1036.mst"

Ben