Adobe Reader Updates are disabled, yet users are being prompted for updates

[it_assetm80476114]

We have a number of user who are being prompted for automatic updates, I have checked their registry to ensure bUpdater is set to 0, which it is, any ideas for other settings that might cause this.  Our package has been configured with the Acrobat customisation tool not to update and for most users is working as intended, thanks.

[Test Screen Name]

Sometimes other apps (such as antimalware) get it into their heads to claim an update is needed. Or  browsers seem (wrongly) to suggest it. So please post a screen shot showing the update message.

[it_assetm80476114]

I would of provided a screen shot, unfortunately the user in question is not providing one and tbh I'm not convinced it is Reader demanding an update, in lack of evidence I am trying to investigate all possibilities, thanks for your reply anyways

[Steve Cordero · Accepted solution]

Which bUpdater setting are you talking about?  There are two bUpdater settings in the registry for Acrobat/Reader.  The first one is for application updates and the second is for service updates.

bUpdater

Top > Updater-Win > Updater (basic settings) > bUpdater
Data type	boolean: DWORD value > REG_DWORD
Default	null
Version #	9.2 and 8.1.7+
HKLM Path	HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown
Summary	Disables the Updater and removes associated user interface items.
Details	This setting interacts overrides any bDeclined value. 0: Disables and locks the Updater. 1: No effect.
GUI mapping	Setting bUpdater to 0 disables the user interface items Preferences > Updater and Help > Check for updates.

bUpdater

Top > Workflows > Services integration (DC) > bUpdater
Data type	boolean: DWORD value > REG_DWORD
Default	1
Version #	DC
HKLM Path	HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices
Summary	Disables both updates to the product's web-plugin components as well as all services.
Details	For product versions after 11.x, this new preference replaces the now deprecated HKCU services master switch bEnableAcrobatHS . It disables both updates to the product's web-plugin components as well as all services without exception, including any sign-in screen. The setting is not the same as bUpdater which resides directly under FeatureLockdown and disables product updates. Possible values include: 0: Disable services and service component updates. 1: Enable services.

[it_assetm80476114]

Hi, it is the application update, I believe I am getting incorrect info from the user, I will mark this as the correct answer, thanks