Adobe RemoteUpdater failing to download

Report · Jul 20, 2017

Each time I start it - it downloads one or two things, and failed everything else.

I think maybe if I ran it a dozen times it might finish patching creative cloud?

Here's an example of what I see on terminal when running it by hand:

bash-3.2# /usr/local/bin/RemoteUpdateManager --action=install

RemoteUpdateManager version is : 1.9.5.25 (BuildVersion: 1.9.5; BuildDate: Thu May 26 2016 10:30:28 )

Starting the RemoteUpdateManager...

Following Updates are applicable on the system :

(AdobeLightroom-6.0/6.12)

(ACR/9.12.0.89/osx10-64)

(AEFT/14.2.1.34/osx10-64)

(AME/11.1.2.35/osx10-64)

(ANMLBETA/1.0.6.161/osx10-64)

(AUDT/10.1.1.11/osx10-64)

(DRWV/17.5.0.9878/osx10-64)

(FLPR/16.5.1.104/osx10-64)

(IDSN/12.1.0.056/osx10-64)

(ILST/21.1.0.327/osx10-64)

(MUSE/2017.0.4.8/osx10-64)

(PHSP/18.1.1.252/osx10-64)

(PPRO/11.1.2.22/osx10-64)

(PRLD/6.1.2.14/osx10-64)

(PSTI/1.3.2/osx10-64)

(SPRK/0.6.34.3/osx10-64)

**************************************************

Following Updates are to be downloaded :

(AdobeLightroom-6.0/6.12)

(ACR/9.12.0.89/osx10-64)

(AEFT/14.2.1.34/osx10-64)

(AME/11.1.2.35/osx10-64)

(ANMLBETA/1.0.6.161/osx10-64)

(AUDT/10.1.1.11/osx10-64)

(DRWV/17.5.0.9878/osx10-64)

(FLPR/16.5.1.104/osx10-64)

(IDSN/12.1.0.056/osx10-64)

(ILST/21.1.0.327/osx10-64)

(MUSE/2017.0.4.8/osx10-64)

(PHSP/18.1.1.252/osx10-64)

(PPRO/11.1.2.22/osx10-64)

(PRLD/6.1.2.14/osx10-64)

(PSTI/1.3.2/osx10-64)

(SPRK/0.6.34.3/osx10-64)

**************************************************

*** Downloading (AdobeLightroom-6.0/6.12) ...

*** Successfully downloaded (AdobeLightroom-6.0/6.12) ...

*** Downloading (ACR/9.12.0.89/osx10-64) ...

*** Successfully downloaded (ACR/9.12.0.89/osx10-64) ...

*** Downloading (AEFT/14.2.1.34/osx10-64) ...

*** Failed to download (AEFT/14.2.1.34/osx10-64) ...

*** Downloading (AME/11.1.2.35/osx10-64) ...

*** Failed to download (AME/11.1.2.35/osx10-64) ...

*** Downloading (ANMLBETA/1.0.6.161/osx10-64) ...

*** Failed to download (ANMLBETA/1.0.6.161/osx10-64) ...

*** Downloading (AUDT/10.1.1.11/osx10-64) ...

*** Failed to download (AUDT/10.1.1.11/osx10-64) ...

*** Downloading (DRWV/17.5.0.9878/osx10-64) ...

*** Failed to download (DRWV/17.5.0.9878/osx10-64) ...

*** Downloading (FLPR/16.5.1.104/osx10-64) ...

*** Failed to download (FLPR/16.5.1.104/osx10-64) ...

*** Downloading (IDSN/12.1.0.056/osx10-64) ...

*** Failed to download (IDSN/12.1.0.056/osx10-64) ...

*** Downloading (ILST/21.1.0.327/osx10-64) ...

*** Failed to download (ILST/21.1.0.327/osx10-64) ...

*** Downloading (MUSE/2017.0.4.8/osx10-64) ...

*** Failed to download (MUSE/2017.0.4.8/osx10-64) ...

*** Downloading (PHSP/18.1.1.252/osx10-64) ...

*** Failed to download (PHSP/18.1.1.252/osx10-64) ...

*** Downloading (PPRO/11.1.2.22/osx10-64) ...

*** Failed to download (PPRO/11.1.2.22/osx10-64) ...

*** Downloading (PRLD/6.1.2.14/osx10-64) ...

Report · Jul 20, 2017

Here is the log after running it a couple times:

Report · Jul 28, 2017

Hi Angelworks

Greetings.

This is the message that i can see in the logs.

"Failed to download HD media, another download in progress or library not initialized properly"

Step 1: Please download and update your remote update manager from this link - Remote Update Manager update , the version you are using is 1.9.5.25

Step 2: Restart the machine and then try to update your applications again, make sure you run RUM with sudo permissions.

~Rohit

Report · Jul 31, 2017

Hi Rohit,

I'll get that tested today with the updated version.

Report · Aug 01, 2017

Hi Rohit,

I tested this last night. On half it worked just fine - a good number returned back to our site server:

Executing Policy <COTA> Update Adobe CC Apps

Downloading https://zuni.cm.oit.pdx.edu/CasperShare/PSU-Adobe-Remote-Updater-2.0.0.15.dmg...

Verifying DMG...

Verifying package integrity...

Installing PSU-Adobe-Remote-Updater-2.0.0.15.dmg...

Closing package...

Running script psu_update_creative_cloud.sh...

Script exit code: 2

Script result: RemoteUpdateManager version is : 2.0.0.15 Starting the RemoteUpdateManager... ************************************************** No new updates are available for Acrobat/Reader ************************************************** RemoteUpdateManager exiting with Return Code (2)

Error running script: return code was 2.

Report · Aug 02, 2017

Hi Again,

One or more updates could not be installed. For example, only two out of three updates might have been installed successfully.

Consider a case where updates are to be installed for Photoshop, Illustrator, and Dreamweaver. However, Photoshop is running on the client machine and so the updates were installed only for Illustrator and Dreamweaver. In this scenario, error 2 will be returned.

~Rohit

Report · Aug 07, 2017

I understand that - this was a machine I had exclusive access too - no other apps were running. The remoteupdater just seems not very fault tolerant.

What I ended up doing to install all the updates on this lab was using the package tool to make a new version of the package with updates and rolling that out to the same lab. That actually worked - it may have taken 10x longer, but we ran the job overnight.

Adobe RemoteUpdater failing to download

1 Correct answer