Adobe Says I Have No Plan and I Was Just Charged. Where Did It Go?

[Yocelyn23411052d03r]

I have an account under my school email, but there is literally no one to talk to. My paid plan disappeared...even though I was just charged a few days ago. 

I tried reinstalling my apps or logging in, but they now say free trial.

Can someone help me? I've tried everything I could and checked the forms. I haven't found a solution and I have no access to directly contact an Adobe representative. 

[Manan Joshi]

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
-Manan

[Manan Joshi]

In case you still need help the the following link may help you locate whom to contact at your school.

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan