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Adobe Scam

Community Beginner ,
Nov 17, 2023 Nov 17, 2023

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Hi Community,

Adobe is a scam company!

I bought Adobe on 30-OCT

And on 15-NOV, they cancelled my plan without any reason. When I contact they said my account is linked to fraudulent activity, but I didn't violate any policy. My friend has the same issue. And here is what they support

SCR-20231118-hsus.png

I chatted with my community and I know there are a lot customers has been cancelled due to only reason: fraudulent activity. How can a big company do that? They cancel plan anytime they want and don't refund anything for customers. How can a big company hold customers' money after cancel their plan?

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Enterprise , Teams

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Community Expert ,
Nov 17, 2023 Nov 17, 2023

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is the fraudulent activity use of a suspect payment?

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Community Beginner ,
Nov 17, 2023 Nov 17, 2023

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No bro,  I used my credit card

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Community Expert ,
Nov 18, 2023 Nov 18, 2023

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did you ask what fraudulent activity was detected?

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Community Beginner ,
Nov 18, 2023 Nov 18, 2023

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They never say the specific reason, they just say fraudulent activity.

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Community Expert ,
Nov 18, 2023 Nov 18, 2023

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did they explicitly refuse to say what fraudulent activity was detected?

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Community Beginner ,
Nov 18, 2023 Nov 18, 2023

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No, as showed on the photo, they said I need to contact my bank, they can not take any action. I don't think a big company can support customer like that!

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Community Expert ,
Nov 18, 2023 Nov 18, 2023

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what's shown in your screenshot is that you did not ask.

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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Are you kidding me bro? How can I show the full chat history by screenshot?

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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ok.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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@Orlan336965024hs9my guess is the subscription in some cases accounts were linked to piracy/shared licensing based on the users comments. Not saying this is the case but something to consider. One instance a person purchased a single license for their entire department and tried having multiple users log in.

 

In the other posts I've seen within a certain period of time the funds are returned to the original account. I would contact your bank to dispute and try again.

 

Unfortunately with any cancelled account due fraud, no one can comment on specifics. It's not only a privacy issue, but also if this was a valid case of fraud, Adobe would be tipping their tracking methods to potential pirates.

 

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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I only logged in my PC and added my team to provide them subscription, and I can canfirm I didn't share this account to anyone.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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you can contact your bank and request a refund.

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