Adobe Serialization not working

[julienbroadstock]

So my problem is my executable does nothing to my trial version of Adobe Illustrator and the rest of the suite, it still says i have X amount of days left before my trial expires I would like to know what I can do to fix this problem. Do i need to wait for the trial to end for the executable to work? Thanks

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[julienbroadstock]

The account comes from a school and i've been given packaged contents, however, when opening the AdobeSerialisation in Terminal, Illustrator remains on the trial version instead of reverting to the serialisation.

[kglad · Accepted solution]

i don't know what you're serializing, but contact your school.