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Adobe Sign Sign up email for users

New Here ,
Jan 30, 2023 Jan 30, 2023

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When adobe sign was added to our license, before we knew anything about it, our users received a notification to sign up for it. They all freaked out and sent the email to spam alert and it was deleted. I need to know how to resend the sign up email for users so they can sign up for it again.

 

Thanks

 

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Admin console , Troubleshooting , Users and groups

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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https://helpx.adobe.com/enterprise/using/manage-users-individually.html#add-users

Use your Admin Console. When you add users, depending on how you manage they will receive an email. You may have to remove/readd them.

 

The issue now is if your users marked the email from Adobe as spam, it will need to be whitelisted or it will just be blocked again.

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New Here ,
Jan 30, 2023 Jan 30, 2023

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I am hoping to not have to remove/add them. It about 80-100 users..... If not more.

 

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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You can always start a chat session with Adobe via the Support tab (in the admin console) and see if there is a way to resend the email without having to re-add the users. I'd try a test with one user first to make sure the email is received successfully.

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