• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

adobe took money out of my account and I cant access any of the apps...

New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

Its then asking me to buy them individually to access them. Please help. 

Views

223

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 16, 2020 Dec 16, 2020

Christian, it appears you have a Creative Cloud for Team membership. Please contact your organization's Creative Cloud Admin for additional assistance.  If you are the Creative Cloud for Team Admin, please see https://helpx.adobe.com/creative-cloud/faq/teams.html for more information on the type of membership the organization purchased and how you can access the dedicated support that is included with a Creative Cloud for Team membership.

Likes

Translate

Translate
New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

I meant to say student or cloud that I first paid for. I dont get it. Its confusing.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

1st, Log-in to your account and click this link https://account.adobe.com/products to be sure your subscription is active

 

2nd, Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

its asking for a serial number? When did I recive that? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

I still don't understand. I am logged in but It's still asking me to start a free trail. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 17, 2020 Dec 17, 2020

Copy link to clipboard

Copied

LATEST

I had to contact Adobe and they had to manually fix the licensing issue on their end.  I also had Teams & none of my new users could access apps because they were only granted Trial access.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

Christian, it appears you have a Creative Cloud for Team membership. Please contact your organization's Creative Cloud Admin for additional assistance.  If you are the Creative Cloud for Team Admin, please see https://helpx.adobe.com/creative-cloud/faq/teams.html for more information on the type of membership the organization purchased and how you can access the dedicated support that is included with a Creative Cloud for Team membership.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines