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Adobe Users required to sign back into their user accounts

New Here ,
Jul 12, 2021 Jul 12, 2021

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Several of our Enterprise users came in this morning and they received the Adobe DC Pro pop-up asking them to sign-in, and they were unable to do so.  Did Adobe push something down over the weekend that would cause this issue to suddenly appear this morning?

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Community Expert ,
Jul 26, 2021 Jul 26, 2021

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Hi,

 

Thank you for posting your query here.

 

Since you mentioned about the Sign-in prompt recieved by multiple users, you may contact Adobe Support Team and ask them to connect with Acrobat Experts so that they can confirm about any changes affecting several users. 

 

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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