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After purchasing the trial version, I lost my ID and password, so I can't cancel the payment.

New Here ,
May 22, 2022 May 22, 2022

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After purchasing the abode stock trial version, I lost my ID and password, so I can't cancel the payment.
I know the card number that I connected to the payment, but I don't know how to find it.
(Card number [REDACTED]  /name: su eun kim)
I want to cancel the payment first.

 

please reply my e-mail : [Redacted]

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Your Adobe ID is the email address you provided when you signed up. Try going to https://account.adobe.com/ and sign in with your primary email address or one of your alternate email addresses. You can also try to reset your password. If you see the error message "The Adobe ID and/or password provided does not appear to be valid", you can try another one of your email addresses until you find the right one.

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New Here ,
May 23, 2022 May 23, 2022

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And how he can cancel his plan ? You provide false information !

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