AIP - Problems updating from Reader 11.0.3 to 11.0.4 on Windows

Report · Sep 24, 2013

Hi,

I had previously created an admin installation point using the non-mui 11.0.0 MSI and the 11.0.03 quarterly update. This installed fine for all our users.

Now I'm trying to create one for 11.0.4. I can't find the non-mui version of the 11 base MSI anymore from the Adobe distribution site. Does anyone know where I can find that? I know the one I used was not MUI, since when I look in my Programs and Features list, 11.0.03 is listed (not 11.0.03 MUI).

I've now downloaded the 11.0.0 MUI and updated it with 11.0.04 MUI. I have the transfrom file set in the Adobe customization wizard to remove all versions of Reader that is already installed. But when I install 11.0.04 MUI, it doesn't remove 11.0.03. They both show in Programs and Features. 11.0.03 has to be uninstalled separately.

And just for kicks, I made a 11.0.03 MUI installation package and uninstalled all other Reader versions from my machine. Then I tried installing the 11.0.04 MUI AIP package, and got this message: "Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel".

Does 11.0.04 require uninstallation of the aip 11.0.03 package first?

Thank you,

Peggy

Report · Sep 24, 2013

Information from the Admin Guide at www.adobe.com/go/acrobatetk:

All 11.0 base installers are on the FTP site at ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.00/
Follow the AIP best practices and instructions and you'll be fine: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html

Ben

Report · Sep 25, 2013

Thanks for the reply, brogers_1. The FTP site was what I needed! It had the non-mui base version.

The AIP best practices was what I used previously to create the 11.0.03 installer.

I just made an 11.0.04 installer using the same method. Please tell me if you see anything wrong with what I did.

- Created AIP folder C:\AIP\11.0.0

- Ran msiexec /a acroread.msi and chose the C:\AIP\11.0.0 folder. It expanded the files to that directory.

- Copied contents of that folder into a new folder and named it C:\AIP\11.0.4

- Copied AdbeRdrUpd11004.msp into C:\AIP\11.0.4

- in command prompt, changed to the 11.0.04 directory and ran msiexec /a Acroread.msi /p AdbeRdrUpd11004.msp

- used Adobe Customization Wizard XI to make a transform file and kept the setting to remove any existing Adobe Reader versions

It installs fine if no existing versions are installed and has settings from the transform file (such as disabling the updates), so it seems the transform is working. But if I have 11.0.03 already installed, 11.0.04 won't update it. It says:

"Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel".

Has anyone seen this before?

Message was edited by: PC8001 Edited to clarify sentence.

Report · Sep 25, 2013

AIP docs says the acceptable patch order is: Reader pattern formula: Last MSI + latest quarterly + latest out of cycle patch)
The error is described here: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html#aip-troubleshooting
Thus, uninstall 11.0.03 first.

hth,

Ben

Report · Sep 25, 2013

Hmm.. I thought 11.0.0.3 and 11.0.04 were both quarterly updates per the release notes and there were no out of cycle patches between them: http://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

I think my last posts were confusing.

I used :

11.0.0 msi + 11.0.03 msp (quarterly) to make 11.0.03 msi installer. Used this MSI to install to client computer.

11.0.0 msi + 11.0.04 msp (quarterly) to make 11.0.04 msi installer. But installing this MSI to client computer with Reader 11.0.03 already installed results in the "Another version of this product is already installed.." error.

I don't understand why this is an unsupported order?

Report · Sep 25, 2013

Right: the Reader pattern formula is: Last MSI + latest quarterly + latest out of cycle patch)

It is NOT: Last MSI + previous quarterly + latest quarterly + latest out of cycle patch

Mixing MUI with non-MUI installers is not supported either.

Here's the FAQ text from the link I sent above:

Why do I see a “another version is already installed” error?

Verify no previous product has been installed. If it has, uninstall it. If you’ve already uninstalled, try Microsoft’s or Adobe’s cleaner tool.

This error can also appear if you are patching an AIP in an unsupported order.

Report · Sep 25, 2013

Ok, I think I know where I'm confused now.

I thought the formula only applied to the CREATION of the AIP installers. I've been following that formula, last msi + quaterly, when making them.

What I didn't understand was that this also applied to the actual installation of the resulting MSIs.

So let's say I had 11.0.00 installed on a client and I upgraded using 11.0.04 AIP installer. That should work then, right?

Report · Sep 25, 2013

That will work.

You always have to uninstall existing AIPs if not doing so results in trying to install an unsupported order.

Ben

Report · Sep 25, 2013

Unfortunately, that didn't work.

Installed AdbeRdr11000_en_US.exe from the ftp site. Then tried the 11.0.04 AIP installer - nope. Same error that another version is already installed.

So it seems you have to remove all existing installs of Reader.

Just curious, what is the reason for AIP? I didn't know the FTP site existed before and has the full installations. That's the only reason I was making the AIP installers. So now that I can download them from the FTP site, and also apply transforms to them, i'm just curious as to what other people use AIP for.

Thanks,

Report · Sep 25, 2013

Most admins don't use AIPs. Again, from the Admin Guide: "AIP workflows are subject to constraints that don’t apply to bootstrapper workflows. . . . . "

It might prove helpful for you to read the Admin Guide and watch some of the IT videos. All resources are available at www.adobe.com/go/acrobatetk.

HTH,

Ben

Report · Sep 25, 2013

That's good to know. When I read the Admin Guide previously which talked about AIP, it never occured to me that most other admins don't use it.