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I ran the report that shows the number of HED licenses being used and the machine names. It does not match the computer count that I have for total installations.
I have machines in the same room which used the same install package some show up in the admin console and others do not.
Any tricks or other things I might try to get them to report in so my license count is an accurate reflection of my installs?
open the support tab on your admin console > start chat or start case or request expert session.