Am paying every month for Acrobat Pro. but cannot use it!!!

[brid_3508]

My organisation is paying for Acrobat Pro licence.

When I try to edit a document, adobe asks me to sign up for a free trial.

This is already paid for!!

Yes, I am logged into Adobe.

Yes, I should be able to edit documents unde the existing, paid for licence.

Extremely exasperating!!

Please either enable the features or provide a refund,

[Bani Verma · Accepted solution]

Hi there, 

Sorry to hear that you are having trouble using Acrobat, as it is giving you a trial error. Please try the troubleshooting steps shared in the following help document: https://adobe.ly/3HKbrKV.

Let us know if this helps.

Thanks,
^BS