Try contacting support. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human.
If you get a message that you need to contact your aministrator then find who handles this at your school. The following article might help to find who the admin is for your school.