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Another user is currently logged in

New Here ,
Aug 14, 2022 Aug 14, 2022

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My school recently changed the email extension. I can no longer login. Here is my tried login process:

1) Press on Adobe ID

2) Type in my old email extension (Adobe doesn't recognise the new one)

3) This brings up my own school's loginner

4) Enter the login details with my new email extension (School doesn't recognise the old one)

5) Adobe: "another user is currently logged in. Clear browser cookies and restart your browser"

(I tried doing that but with no results)

 

 

 

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New Here ,
Aug 14, 2022 Aug 14, 2022

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I tried creating a new Adobe ID with the new email extension (which is this one), but I can' access subscriptions

 

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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Try contacting support. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.

If you get a message that you need to contact your aministrator then find who handles this at your school. The following article might help to find who the admin is for your school.

https://helpx.adobe.com/enterprise/kb/contact-administrator.html
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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