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Aobe Overcharges

New Here ,
Dec 11, 2020 Dec 11, 2020

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Has anyone else found that they are overpaying for DC Pro because the admin console won't let you cancel licenses, only add them? 

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Adobe Employee , Dec 11, 2020 Dec 11, 2020

A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period. 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us. Learn more about your support options.

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Adobe Employee ,
Dec 11, 2020 Dec 11, 2020

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A license is committed for one year or prorated to the anniversary. Therefore, you must maintain the committed number of licenses until your anniversary date. If you have purchased your Teams membership directly from Adobe.com, you can remove licenses from the Admin Console during the renewal period. 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us. Learn more about your support options.

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