App request access email not received by main Adobe admin

[scottm85923533]

Hi

Have set up to test request app feature in CC. The requests appear in the Admin Console but I [the main admin] do not receive notification emails.

We have a spam filter, which lists all blocked emails and none have been received from Adobe. Nothing in Junk either.

Thanks,

Scott.

[Bani Verma]

Hi there, 

Please disable and re-enable the feature once and see if that helps. Follow the instructions here to do so: https://adobe.ly/3zdPz6z

Hope this helps.

^BS

[scottm85923533]

Thanks for the response - I have followed the guide. For info, the notification has been set to immediate so I am not mistakenly waiting for an email notification that is set to come later. I have disabled and re-enabled and sent a fresh request but the notification to admin email is still not appearing. As mentioned, spam filters fully checked, no email. I am the admin.
The portal is showing the request but I obviously prefer to receive email notifications to make things easier.

[sprinklr-integration-user]

Thank you for sharing an update.

Requesting you to give me some time while I research this issue, and I will get back to you with a resolution as soon as possible. 

Thank you for your patience.

^BS

[scottm85923533]

Many thanks.

[sprinklr-integration-user · Accepted solution]

I am in contact with teams that can help with this issue; as soon as I get an answer, I will share it with you.

Meanwhile i found this helpful document regarding what to do if you are not receiving email notifications: https://adobe.ly/4d4CiLF, please read and see if everything is in place. 

Thanks,

^BS

[scottm85923533]

Thank you - I receive all other Adobe related emails.

[sprinklr-integration-user]

I have checked with the teams, and they suggested contacting the support team directly via the support tab in the Adobe Admin Console for further help. See: https://adobe.ly/3TpjIHc.

Thanks,

^BS

[scottm85923533]

Will do, thanks anyway.

[sprinklr-integration-user]

You're welcome!

^BS