Application Manager gives back error (EX11)

[jrahn88]

InDesign CC is throwing this error when I try installing it though the CC application. Does anyone know of a workaround?

Installation failed

Unable to extract to temp directory. Please contact customer support.(EX11)

[jrahn88]

I have installed other apps just fine, this happens in the CC app after the files are done downloading. Around 40%, it says extracting and then errors. Win 7 32-bit, lots of free space and memory and running as Administrator. I've cleared my temp folder of adobe. Anyone have any ideas? I've read that with older versions you could install the trial, but with CC I don't think that's possible since you have to go though the CC app.

[jrahn88]

Here is an error message i found:

[ERROR] | {C3761143-227D-4009-A8ED-2C486012585F} |  |  |  |  |  | 4176 | Extracted path exceeds max path limit!

[jrahn88 · Accepted solution]

Figured out the issue. Had to install under a user profile with a smaller user name.

This default directory below is apparently too long

C:\Users\*********\AppData\Local\Temp\{C3761143-227D-4009-A8ED-2C486012585F}\

Fix this adobe! what a goofy error.

[jrahn88]

BTW, This fix does break the CC app. After you install Indesign under a different user profile, it shows all other apps as not installed even though they are. You must re-install them all to get updates i'm assuming?