AUSST - Latest Products and Packages issue and Alternate Fallback download

[Massimo5EC2]

Hi All,

I have just recently setup the AUSST cache server and it is working fine and client machines have the AdobeUpdate.override file saved in the relevant AAMUpdater folder as per adobes setup instructions i followed. I initially ran a fresh sync which ran fine and now have a schedule task to run an incremental sync to download the latest packages and updates to our AUSST server. Most applications and updates are getting the latest updates and packages wen updating from creative cloud but i noticed a few applicates ie Animate and photoshop that error out, when i browse to the location i get a 404 error File or directroy not found, this appears in both windows and mac folder structure for the Application.json,aamdownload directory. Any ideas on why this does not contain the relevant settings and details? ie http://ausstserver/updates/ACC/services/ffc/packages/PHSP/21.2.2/osx10-64/Application.json.aamdownlo... .

Also any ideas if there is a way to set an alternate fallback method as i noticed when the overides file is on the client machine, if the AUSST server is down it doesnt fallback to the adobes web servers/content servers to download if the cache server is down.

Many Thanks

[aixlic]

I also have problem with my AUSST, it began this week. I get an error when clients try to update the latest Illustrator and when i run a server incremental/refresh it ends with 55 errors.

[Massimo5EC2]

Hi Aixlic, I had to re do the incremental sync 3 times before it seemed to fix the issues, but it shouldnt be doing this regardless and not aure baout you but it takes me about 8 hours to complete an incremental sync.

It would be nice if adobe came up with a better AUSST tool with a GUI as the command line tool is very limited and also i am waiting for it to support an downloading updates from the internet if the AUSST server is down (errors out) as it wont update if you are using this with overrides files deployed to your client machine/s.

[latag2810]

Hi,

We need to check the log files to find out what is causing this error. Can you please share the log files with us?

Use the adobe log collector tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html) to do so. 

We will review the log files and get back to you with a resolution accordingly. Thanks!

[Massimo5EC2]

Hi Lata,

Thanks for contacting me, as discussed in this post after 4 attempts it seemed to rectify itself so id say this was probably an issue on Adobe's end. 

Can you please find out in your Deveploment team if Adobe will have the option for us to enable to fallback to adobe direct download servers if the AUSST is unavailable when using override files on mac and windows machines. This is because if the AUSST server is down or if there is an issue where it cannot sync with adobe's server the clients creative cloud app will just hang and error out after 20 minutes which isnt very well designed as you should always have a fallback mechnaism if it cannot contact the local AUSST server so at least it can download the updates via adobes servers directly.

Also can you please find out when a GUI version of this tool will be made available as the command line is very limited in what you can do.

Many Thanks

[Emmanuel5D58]

Hello, 

We have exactly the same problem. 

I made several retry but AUSST server is still not able to get proper files. We still have Application.json.aamdownload in folder for the lastest version.

As mentionned, this problem to be on Adobe's side. Could you solve that? 

Many thanks.

[aixlic]

My Application.json files also exists but are 0k for the updates that does not work.

[latag2810]

Hello ,

We will have to check the log files to find out the cause for this error. Can you please share the log files with us?

You may use the adobe log collector tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html). 

We will check the log files and get back to you with a solution accordingly. Thanks!

[aixlic]

How do I send them to you?

community_noreply@adobe.com will not work, right?

And this is what I get when I try to send them with this message.

[Bani Verma]

Hi there, 

Please follow the steps shared in the following document: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html, to share the log files. 

You can post the file name here for us to recognize. 

[aixlic]

I get this screen. I don not have Creative Cloud on the server.

[Bani Verma]

Ok, thanks for sharing the update. 

This issue needs our expert's insights to resolve this, as we are unable to share the logs, you may directly contact them for help, please create a case or start a chat from the Admin Console's support tab: Enterprise Support.

[Massimo5EC2]

Hi Bani and Lata,

On a side note when i did a once off full fresh install/sync when i first set this up 2 weeks ago from your servers to our local AUSST server, it took 5 days for this to complete, do adobe throttle download speeds as we have not restrictions on out firewall? Also when i do incremental sync's every tuesday and friday nights (scheduled task) it takes up to 8 hours as well for this to complete.

Can you please find out the following to my previous questions from this post (please see below). 

Can you please find out in your Deveploment team if Adobe will have the option for us to enable to fallback to adobe direct download servers if the AUSST is unavailable when using override files on mac and windows machines. This is because if the AUSST server is down or if there is an issue where it cannot sync with adobe's server the clients creative cloud app will just hang and error out after 20 minutes which isnt very well designed as you should always have a fallback mechnaism if it cannot contact the local AUSST server so at least it can download the updates via adobes servers directly.

Also can you please find out when a GUI version of this tool will be made available as the command line is very limited in what you can do.

Many Thanks

[Massimo5EC2]

Hi Bani and Lata,

Just wonderig if you recieved my last reply.

I also had another questions im needing some help with, how do i cleanup obsolute products and updates on my AUSST server as it is taking up disk space. I am wanting to have a separte powershell script (run as a separate scheduled task) that runs to cleanup old updates and products (all CC products and updates) not needed ot have been superseded. Please see below what my code looks like, will this work if not can you please provide the updated code that i can use in my powershell script?

C:\AUSST\AdobeUpdateServerSetupTool.exe --root="D:\Updates\" --cleanup | Out-String

Many Thanks

[___Dom___]

Hello,

We currently have a bug open regarding the --cleanup option, as it does not remove the in-between updates.

Unfortunately, the only solutions we can suggest for reducing the amount of space taken up by the updates on an AUSST server are as follows:

1. Reduce the number of applications being synchronised by applying a filter to specifiy particular applications and/or versions with a fresh synchronisation

2. Start a new sync with the --fresh option to download only the required updates for all applications

[Massimo5EC2]

Hi Dominic,

Thanks for your reply.im happy for the fix when the bug is resolved.when will this be rectified? I didnt want to apply a filter and just include all apps and patches for my clients as we are a school they may use the apps down the track so i only really want to use the clean option and remove obsolete updates and packages and only keep new versions when available. Is my code correct if not what is the correct code for my script to use once the bug has been rectified?

Also do you have an answer to my other questions in my previous post about a GUI version and also having a fallback mechnaism in ausst if it cannot contact the local AUSST server so at least it can download the updates via adobes servers directly. ?

Many thanks

[___Dom___]

Hello,

I can't unfortunately confirm exactly what the command-line option will look like after the next release in case there's a change in relation to the cleanup option. As for when this is fixed, I will report back once I have more information, but we cannot say for certain as the engineering team is still working on this.

I would urge caution with the use of the pipe character, as I suspect you want to redirect to a file, not another executable, which can be done with the chevron > in cmd.exe as described here:

https://support.microsoft.com/en-ie/help/110930/redirecting-error-messages-from-command-prompt-stder...

The AUSST tool creates a log, so it may be simpler to just examine the log as opposed to redirecting the output.

Dominic

[Massimo5EC2]

Hi Dominic,Bani and Lata

Thanks for your reply.Do you have an update on when this/new version of AUSST be available that will rectify this issue? Also do you have the command that you can send through to us that will allow us to clean/remove obsolete updates and packages of the adobe products downloaed on out AUSST Server, i still want to have all products available but i do not want to keep old products and updates if they have been superseeded. We have a scheduled task that downloades incremental updates to our AUSST server so i would like to add this cleanup task to this schedule task as well.

Also do you have an answer on having a fallback mechanism in ausst utility if it cannot contact the local AUSST server so at least it can download the updates via adobes servers directly?

Many Thanks

[___Dom___ · Accepted solution]

Sorry for the delay in replying. The --cleanup option can be used to remove in-between updates if the SAP codes are provided for all products you wish to keep, for example:

AdobeUpdateServerSetupTool --cleanup --filterProducts="PHSP"

This will retain the latest version of all available releases of Photoshop (22.0.1, 22.0 and 21.2.4).

SAP codes can be seen on this page: https://helpx.adobe.com/enterprise/admin-guide.html/uk/enterprise/kb/apps-deployed-without-base-vers...

[krisk37491409]

Hi - we experience same issues with newest updates, please find sample of log file below:

I've tried to run it 3 times and so far I got same error each time (older packages and updates data were downloaded sucesfully).

09/30/20 01:19:07:529 | [INFO] | | AAMEE | Utilities | AUSST | | | 375135 | Starting download for HD Product ILST 24.3 24.3.0.569 osx10-64
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
09/30/20 01:19:10:137 | [FATAL] | | AAMEE | Utilities | AUSST | | | 438555 | Error occured in download workflow with error code 125 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=ILST&versio...}
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
09/30/20 01:19:10:982 | [INFO] | | AAMEE | Utilities | AUSST | | | 375135 | Download failed for HD Product ILST 24.3 24.3.0.569 osx10-64
09/30/20 01:19:10:983 | [INFO] | | AAMEE | Utilities | AUSST | | | 375135 | Starting download for HD Product ILST 24.3 24.3.0.569 win64
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
09/30/20 01:19:14:412 | [INFO] | | AAMEE | Utilities | AUSST | | | 375135 | Download failed for HD Product ILST 24.3 24.3.0.569 win64
09/30/20 01:48:12:578 | [INFO] | | AAMEE | Utilities | AUSST | | | 375135 | Starting download for HD Product SPRK 24.3.22 24.3.22.2 win64
<CodexVersion>24.3.22</CodexVersion>
<BuildVersion>24.3.22.2</BuildVersion>
09/30/20 01:48:14:513 | [INFO] | | AAMEE | Utilities | AUSST | | | 453911 | Package (Name: UWPAssets Version: 24.3.22.2) selected for download
09/30/20 01:48:14:513 | [INFO] | | AAMEE | Utilities | AUSST | | | 453924 | Starting 'DOWNLOAD' task for Package (Name: UWPAssets Version: 24.3.22.2)
09/30/20 01:48:14:614 | [INFO] | | AAMEE | Utilities | AUSST | | | 453924 | Package (Name: UWPAssets Version: 24.3.22.2) Download info - DownloadSize: 183882462, DownloadPath:'/Volumes/MountainLion/www/adobe_update_srv/updates/Adobe/ACC/products/AdobeProducts/SPRK/24.3.22.2/win64/f191974d-128f-4ea7-85dc-472049c4307e'
09/30/20 01:48:19:312 | [INFO] | | AAMEE | Utilities | AUSST | | | 453924 | Completed 'DOWNLOAD' task for Package (Name: UWPAssets Version: 24.3.22.2), Time taken '5' sec
09/30/20 01:48:19:896 | [INFO] | | AAMEE | Utilities | AUSST | | | 375135 | Download succeeded for HD Product SPRK 24.3.22 24.3.22.2 win64
09/30/20 09:55:55:589 | [INFO] | | AAMEE | Utilities | AUSST | | | 661245 | Starting download for HD Product ILST 24.3 24.3.0.569 osx10-64
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
09/30/20 09:55:56:521 | [FATAL] | | AAMEE | Utilities | AUSST | | | 711162 | Error occured in download workflow with error code 125 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=ILST&versio...}
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
09/30/20 09:55:57:100 | [INFO] | | AAMEE | Utilities | AUSST | | | 661245 | Download failed for HD Product ILST 24.3 24.3.0.569 osx10-64
09/30/20 09:55:57:101 | [INFO] | | AAMEE | Utilities | AUSST | | | 661245 | Starting download for HD Product ILST 24.3 24.3.0.569 win64
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
09/30/20 09:55:58:019 | [FATAL] | | AAMEE | Utilities | AUSST | | | 711188 | Error occured in download workflow with error code 125 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=ILST&versio...}
<CodexVersion>24.3</CodexVersion>
<BuildVersion>24.3.0.569</BuildVersion>
09/30/20 09:55:58:610 | [INFO] | | AAMEE | Utilities | AUSST | | | 661245 | Download failed for HD Product ILST 24.3 24.3.0.569 win64

[Massimo5EC2]

Hi Dominic,Bani and Lata

Thanks for your reply.Do you have an update on when this/new version of AUSST be available that will rectify this issue? Also do you have the command that you can send through to us that will allow us to clean/remove obsolete updates and packages of the adobe products downloaed on out AUSST Server, i still want to have all products available but i do not want to keep old products and updates if they have been superseeded. We have a scheduled task that downloades incremental updates to our AUSST server so i would like to add this cleanup task to this schedule task as well.

Also do you have an answer on having a fallback mechanism in ausst utility if it cannot contact the local AUSST server so at least it can download the updates via adobes servers directly?

Many Thanks

[Massimo5EC2]

Hi Dom,

Thanks for getting back to me, i currently have a powershell script that downloads the incremental updates once a week to our AUSST server. The code used is listed below. How then will i add all these codes/commands in the same powershell script so it keeps the most recent updates but deletes obsolete updates, can you please assist me? Or can we do this in a separate powershell script, if so can you please assist?

I have also attached a screenshot of the iis webpage that lists all products from our AUSST server, do we also need to include all these products?

cd "C:\AUSST\"

.\AdobeUpdateServerSetupTool.exe --root="D:\Updates\" --incremental | Out-String

Many Thanks

[___Dom___]

To keep the applications which were previously synchronised and remove unnecessary versions, you can specify all required applications on the command line, or in an XML file.

The list of applications can be found on this page: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/kb/apps-deployed-without-base-version...
To use the --cleanup option, construct a list of which applications you want to keep, for example:

AdobeUpdateServerSetupTool.exe --root="D:\Updates\" --incremental --cleanup --filterProducts="PHSP, ILST,IDSN"

You should only need to specify the applications themselves in the main table on that page; other components are also synchronised, but these will remain.

Further details in our documentation here: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/ausst-common-use-cases.ug.html 

Also, you can find a document with more examples of filtering here: https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:e8469bbb-bb8a-4286-ac89-97b1340b35de