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AUSST Sync downloads are slow? Is this expected?

Community Beginner ,
Apr 02, 2024 Apr 02, 2024

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Hi All,

It seems like the downloads on our AUSST sync seem to cap out at around 4-5Mbps, is this normal? Means our sync's take aaaagggeees to complete.

Jason_TMBL_0-1712097633619.png

 

Based on other testing (e.g. fast.com) on the same server, it should be able to get closer to 1Gbps assuming no other throttling from Adobe.

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Enterprise , Troubleshooting

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Adobe Employee , Apr 03, 2024 Apr 03, 2024

Hi, @Jason_TMBL could you please raise a support ticket from the admin console and share the Logs from the Log Collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html. Along with this, please share the System info (MSinfo32, RAM & HDD Space)

 

Thanks!

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Hi, @Jason_TMBL could you please raise a support ticket from the admin console and share the Logs from the Log Collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html. Along with this, please share the System info (MSinfo32, RAM & HDD Space)

 

Thanks!

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New Here ,
Apr 09, 2024 Apr 09, 2024

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We are also experiencing big problems on syncing, the speed is really really slow. We double checked inhouse, if there are any other rules or infrastrukture problems exists, but everything seems to be o.k.

Thomas336269354sjl_0-1712674093990.png

Is there a way to speed up the sync. We are syncing now for about 24 hours and there are still to sync > 100 GB.

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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I havent had a chance to open the support case yet. But did notice the speed does sometimes spike higher closer to the actual available bandwidth for a little while, but then settles back to the ~4Mbps for an extended period.

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New Here ,
Apr 15, 2024 Apr 15, 2024

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Is therew any new update to the topic?

 

We also checked the sync-speed "outside of our infrastructure (a separate DSL-Connect at another provider). The speed was also the same, really really slow!  

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