Base Acrobat Pro DC MSI fails to install on Windows 10 1703

[joséc39311889]

Hello,

We have been deploying Acrobat Pro DC successfully via SCCM. It has been working on endpoints with Windows 7 SP1, Windows 8.1 and Windows 10 (up until 1607).

But since we added Windows 10 1703, the base installer (15.007.20033) fails to install immediately with error code 1603. It was working fine in Windows 10 1607 and older versions.

I even tried downloading the latest Acrobat Pro DC and manually executing the same command line string:

msiexec.exe /i "AcroPro.msi" /qn TRANSFORMS=AcroPro.mst /norestart /l*v "C:\Windows\SysTools\Logging\SoftwareDeployment\AcroProDC_install.log" /qn

Same result: 1603.

Is this a known bug?

Is there a fix for it?

Sincerely,

Jose

[mikeb10531405 · Accepted solution]

I found the property in the MSI      VCRTx64FileVersion is looking for an older version of C++ 2013.

I had to update it to 12.00.40660.0

[joséc39311889]

So you modified the AcroPro.msi or through an .mst file?

[mikeb10531405]

I used an .mst

[joséc39311889]

Nevermind. I did it directly on the MSI and it worked. Thank you!

Fun fact: I was listening to Lizst's Hungarian Rhapsody No. 2 while fixing it.