Block Trial installs

[jeff_6062]

Block Trial installs for Enterprise Users.

[jane-e]

@jeff_6062 

I've moved your post from Creative Cloud desktop to the Enterprise and Teams forum.

Jane

[Anshul_Nautiyal · Accepted solution]

Hi @jeff_6062,

Thank you for reaching out.

Based on your query, you are looking for a way to prevent end users from installing trial applications. I recommend creating customized managed packages for the Creative Cloud desktop app using the Adobe Admin Console.

When you create and deploy packages to end-user computers, the Creative Cloud desktop app is installed as part of the deployment. By default, users can access the Apps tab to install and update applications on their own.

To restrict this, you can use the Enable self-service install option to either allow (enable Apps panel) or disallow (disable Apps panel) users from installing applications and updates. If this option is disabled, users will not have the ability to install or update applications, and they will see a message in the Apps tab stating, "You don't have access to manage apps."

For more details on customizing the Creative Cloud desktop app, refer to this guide:
Customize Creative Cloud App

Additionally, you can create policies to control which applications users can install and update. More information is available here:
Manage Self-Service Policies.

Hope this helps. Let us know if you need further assistance.

Regards,

^AN

[jeff_6062]

Yes, but that is not occuring.  I opend a support ticket, they said that was not an option and to request a feature update.

[Anshul_Nautiyal]

Hi @jeff_6062,

Thank you for bringing this to our attention.

You may consider creating customized managed packages for the Creative Cloud desktop app using the Adobe Admin Console. Please let us know if this approach works for you.

Additionally, I will share your feedback with the relevant team for further review. We appreciate your valuable input in helping to improve the Adobe Admin Console.

Regards,

^AN