Bootstrap Error 50

[stuart w22689353]

Troubleshooting suggests stopping all Adobe processes, and renaming PDApp folder.

Both of those I have done, I get the same error.

Anything else?

[alisterblack]

Hi,

When do you get this error? What are you trying to do?

[stuart w22689353]

I'm trying to install a creative cloud package, it has worked previously, this is another computer.

[alisterblack]

Check that there is nothing in the package that is not supported on the operating system that you are installing on to. For example, Project Felix will not install on to Windows 7.

Make sure your OS is patched and up to date.

Consider building a fresh package.

[stuart w22689353]

The same package worked on the same OS last month.

Its compatible.

fresh package = uuuggghhh

[stuart w22689353]

New package, same error.

[stuart w22689353]

Ok, narrowed down to In Design.

The original package had InDesign Illustrator and Photoshop.

I've installed them one by one and inDesign ha the bootstrap issue.

Can we escalate it?

Why does the chat feature never work on the support site, or is it just me?

[alisterblack · Accepted solution]

The root cause here is an inability to back up existing assets. Essentially the 'coresync' functionality which controls the assets sync with the cloud cannot close down.

Please perform the following steps:

• Reboot the machine
• Move the following folder to temp. C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension
• Deploy the package

This issue has been addressed in the current release of Creative Cloud.

To escalate further please open a ticket with the support team.

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please Contact Customer Care

[stuart w22689353]

That worked Alister.

Cheers.

BTW, InDesign never applies 'users' permissions to the program folder, we always have to adjust it afterwards.

Many thanks anyway.