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Boss needs to access billing history

Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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He asks for my password and email each time 

 

Today I had to log out to let him access. This is not a right way to do things. i tried to make him owner of billing as an admin but got an error. What are we supposed to do ? This is a company account that I have set up with company credit card. He doesnt want to manage anything but to see bills..

(Ps.its the same pass to my personal and biz account for some reason I dont get)..please help. 

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Admin console , Manage account , Teams

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Community Expert ,
Jun 16, 2022 Jun 16, 2022

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Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html

 

For other account help you need to contact support

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 16, 2022 Jun 16, 2022

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Can't you forward an email of the invoice to him from your Admin Console?

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jun 16, 2022 Jun 16, 2022

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Moving to the correct community 

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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It sounds as if you have a personal account. This is not suitable for you. (1) You MUST NOT divulge the password to anyone, not even your boss - it's forbidden (2) Payment is between you and Adobe. If a third party provides the card they do not get any rights to your account. (3) In future, your boss also has no right to cancel or transfer the account if you leave or are reassigned roles.

 

What your company needs is a Team account. This has an administrator who pays the (single) bill for all people, and assigns accounts - and can take them back.

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LEGEND ,
Jun 16, 2022 Jun 16, 2022

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On the other hand, maybe it is a team account already. You say there is an error assigning your boss as administrator, so I should have picked that up. Well, assigning him as administrator is what you should do, so what is the error message (make sure there is no personal info in it)?

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi there,

 

As @Test Screen Name mentioned, 'You MUST NOT divulge the password to anyone, not even your boss - it's forbidden.'

 

Hence here is the procedure to change the contract owner. If you are facing an error while changing the contract owner, Let us know what error you are having trouble with.

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