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Bought new licenses for Acrobat 2020, can't access Admin Console

New Here ,
Jul 13, 2020 Jul 13, 2020

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Heya,

 

We just bought 2 "Acrobat 2020 20.0 WIN AOO License D", and as it seems, it is now necessary for Users to use an Adobe-ID, to which we have to assign the Licenses. Just one Problem with that: I can't access the admin console. The error: "Access denied. You are not eligible to view this page. If you think this is an error, contact your IT administrator for help."

 

Well, I AM the IT Administrator.. and there seems to be no other way to use the license. I downloaded the Installer from the Adobe License Portal, and it asks for an Adobe-ID. No way around it. So how can we actually use the Licenses we bought?

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Admin console , Enterprise , Licensing , Troubleshooting , Users and groups

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correct answers 1 Correct answer

Adobe Employee , Jul 13, 2020 Jul 13, 2020

Hi there, 

 

As you have mentioned you are unable to access the Admin console, our support teams can help you resolve this. 

I have marked a personal message to you please check and respond. 

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Hi there, 

 

As you have mentioned you are unable to access the Admin console, our support teams can help you resolve this. 

I have marked a personal message to you please check and respond. 

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