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Business Account Missing Assets/Libraries but present in "Personal Profile"

New Here ,
Jul 01, 2022 Jul 01, 2022

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All of my business assets, libraries, and font collections are now present on my "Personal Profile". This account is through my company and never used for Personal use. This was all working well until the split earlier this year when accounts diverged. Can someone help me get these assets transferred over to my "Brandner Communications, Inc." account where they belong?

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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As part of the setup did you get an option to migrate assets to the business profile or to keep them in your personal profile? The asset migration choice is a one-time thing. After the profiles have been setup, you'll need to migrate the assets manually: https://helpx.adobe.com/enterprise/kb/transfer-assets.html

 

However, if you don't have any assets in your Business profile, you may be able to do this again. It's a bit drastic, but work work with your admin and see if they advise this. https://helpx.adobe.com/mt/enterprise/kb/migrate-assets-to-business-profile.html. Before that please review https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html

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