Business Acrobat Pro DC license is not recognized

[Cerelia Bakery NA]

Hi there. I've purchased an Acrobat Pro DC licence for one of my employees, and whenever she logs in to the Adobe website, it tells her she does not have a licence. I installed the software to her computer via Creative Cloud, but it is still marked as a trial version.

I have checked the https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html page and none of those issues apply to her computer or our network or licences. I have also tried to pull her licence and then reassign it, but although she receives the 'unlicenced' email, she never receives an email telling her how to activate her licence. I have exhausted all the options I can think of.

Could someone please offer a suggestion, or contact me regarding this issue? The "Contact Us" button in the Support drop-down menu doesn't link to anything.

Thanks.

/Elisabeth

[Cerelia Bakery NA · Accepted solution]

Hi again!

This issue was resolved by Support. 

Thanks!

/Elisabeth

[Ryan22119956vsre]

I have the same issue with an employee. How was this resolved? 

[brian.nolan]

I have the same issue with several of my users. How was it resolved?