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Business Acrobat Pro DC license is not recognized

New Here ,
Dec 08, 2020 Dec 08, 2020

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Hi there. I've purchased an Acrobat Pro DC licence for one of my employees, and whenever she logs in to the Adobe website, it tells her she does not have a licence. I installed the software to her computer via Creative Cloud, but it is still marked as a trial version.

 

I have checked the https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html page and none of those issues apply to her computer or our network or licences. I have also tried to pull her licence and then reassign it, but although she receives the 'unlicenced' email, she never receives an email telling her how to activate her licence. I have exhausted all the options I can think of.

 

Could someone please offer a suggestion, or contact me regarding this issue? The "Contact Us" button in the Support drop-down menu doesn't link to anything.

 

Thanks.

 

/Elisabeth

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correct answers 1 Correct answer

New Here , Dec 09, 2020 Dec 09, 2020

Hi again!

 

This issue was resolved by Support. 

 

Thanks!

 

/Elisabeth

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Hi again!

 

This issue was resolved by Support. 

 

Thanks!

 

/Elisabeth

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New Here ,
Dec 06, 2021 Dec 06, 2021

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I have the same issue with an employee. How was this resolved? 

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New Here ,
Aug 25, 2022 Aug 25, 2022

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I have the same issue with several of my users. How was it resolved?

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