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Can an enterprise license be used on the same laptop as a personal photography plan license? User was doing this until a recent hardware upgrade.

Community Beginner ,
Jan 11, 2019 Jan 11, 2019

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The enterprise license is for Actobat DC

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Acrobat

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correct answers 1 Correct answer

Adobe Employee , Jan 15, 2019 Jan 15, 2019

I checked into this scenario of having two Adobe IDs logged in at once further and no, you are only supposed to be able to use one Adobe ID logged in at a time.  If you manage to get more than one logged in at a time then it would be considered an unsupported configuration.

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Adobe Employee ,
Jan 11, 2019 Jan 11, 2019

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What kind of "hardware upgrade"?

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Community Beginner ,
Jan 11, 2019 Jan 11, 2019

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Sorry, wasn't an upgrade. Motherboard was replaced.

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Adobe Employee ,
Jan 11, 2019 Jan 11, 2019

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That will prompt for an activation from just about any licensed software these days. What is the software actually doing on launch?

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Community Beginner ,
Jan 11, 2019 Jan 11, 2019

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Using Acrobat DC prompts for a login with enterprise account. Then using e.g., Lightroom, the user is logged out from his personal Adobe ID and it goes into trial mode. Same happens the other way around.

Question is: Can both logins co-exist? User reports that they did before the hardware replacement.

Thanks for responding.

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Adobe Employee ,
Jan 11, 2019 Jan 11, 2019

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So next question which photography plan is this?  There are three of them ( Photography plan with 1TB of cloud storageLightroom CC plan, and Creative Cloud All Apps ) and only one, the last one, allows Acrobat DC because that is what the plan provisions when logged in.

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Community Beginner ,
Jan 11, 2019 Jan 11, 2019

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It's the "Photography Plan (20GB)". User prefers Lightroom Classic.

Thing is, the licences coexisted peacefully before the motherboard swap.

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Hmmm... Question:  Can the user recreate this scenario on another machine that hasn't had a motherboard replacement in the interim?

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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I checked into this scenario of having two Adobe IDs logged in at once further and no, you are only supposed to be able to use one Adobe ID logged in at a time.  If you manage to get more than one logged in at a time then it would be considered an unsupported configuration.

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Community Beginner ,
Jan 15, 2019 Jan 15, 2019

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Thank you. I appreciate you looking into it for me. Cheers

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