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Can I change my account from company to personal?

Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Hi all,

 

I have to stop billing as a company and continue as a individual.

Is it possible or do I have to close the company account and create a new one as a individual?

 

Thanks in advance

 

Simone

TOPICS
Admin console , Business ID , Manage account , Troubleshooting

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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The account that you used to post here -- is associated with an individual plan. You can just update your payment/billing information and you should be good to go. So, if you're using a company credit card, replace that with a personal credit card.

See https://helpx.adobe.com/manage-account/using/update-billing-information.html

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Thanks so much, I've removed my VAT number, I think it should be ok now!

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Community Beginner ,
Jun 29, 2022 Jun 29, 2022

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Sorry I thought I had solved it, but even if I remove the VAT number and save, then it puts it back.

I can't remove it.

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Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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Any idea?

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